Refund policy

30-day returns. You have 30 days from the date of delivery to request a return. Items must be unused, unworn and in their original unopened Sterilised pouch with the seal intact. For hygiene reasons we cannot accept piercing jewellery once the seal has been opened, unless the item is faulty.

How to return: email enquiries@oxiesbodyjewellery.co.uk with your order number and reason for return, then post the item by a tracked service to:

Oxies Returns, 331 Golden Hillock Road, Sparkbrook, Birmingham, B11 2QL.

Email us the tracking number. Return postage is the customer's responsibility and the original delivery charge is deducted from the refund.

Faulty or incorrect items: contact us within 30 days of delivery with your order number and a photo for a full refund or replacement. Damage caused by misuse, such as forced hinges or bent bars, is not covered.

Discounts: if a return means the items you keep no longer meet a multi-buy or discount code condition, the discount value is deducted from the refund.

Refunds go to your original payment method once the return has been received and inspected. Your statutory rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 are unaffected.

Full details: oxiesbodyjewellery.co.uk/pages/return-policy

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at enquiries@oxiesbodyjewellery.co.uk.