Delivery & Shipping Policy 

Oxies Body Jewellery UK

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At Oxies Body Jewellery, we aim to deliver your luxury body jewellery quickly, securely, and reliably — both within the UK and internationally.

Below you’ll find full details about UK delivery, international shipping, processing times, cancellations, and parcel investigations.

UK Delivery Options

We offer fast and affordable UK shipping on all body jewellery orders.

Working days exclude weekends and UK public holidays.

International Shipping

We ship internationally so customers worldwide can shop our nose rings, septum rings, belly bars, and luxury piercing jewellery.

Delivery times may vary depending on customs clearance and destination country.

Order Processing & Dispatch Times

• Orders are processed Monday to Friday during business hours.

• Orders are dispatched within our standard processing time once full payment is received.

• You will receive:

• Order confirmation email
• Dispatch notification with tracking details (where applicable)

In rare cases, dispatch may be delayed due to:

• Severe weather conditions
• Postal strikes
• Carrier disruptions
• High seasonal demand

We always aim to process orders as quickly as possible.

Packaging

All body jewellery orders are packaged securely based on the number of items purchased.

We ensure safe packaging to protect your jewellery during transit.

Delivery Addresses

Orders are shipped to the exact address provided at checkout.

Please ensure:

• Your address is complete and accurate
• Postcode is correct
• Contact details are current

We cannot amend delivery addresses once a parcel has been dispatched.

If a parcel is returned due to:

• Incorrect address
• Incomplete details

You will be required to pay the postage cost for redelivery.

We are not responsible for parcels signed for by anyone other than the named recipient.

Order Cancellations

If you wish to cancel your order:

• Please contact us within 1 hour of purchase.

Once your order has been dispatched, cancellations cannot be accepted.

Due to our fast processing workflow, cancellation requests cannot be guaranteed.

Shipping Delays & Lost Parcels

We always dispatch orders promptly. However, once the parcel is handed to the postal carrier, delivery is outside our direct control.

For UK Customers:

If your order has not arrived within 10 working days after the estimated delivery date, please contact us. We will open an investigation with Royal Mail.

For International Customers:

If your order has not arrived within 20 working days beyond the estimated delivery date, please contact us so we can initiate an investigation.

Parcels confirmed as lost or stolen are eligible for:

• Store credit
• Replacement product

Refunds are not issued for parcels marked as delivered by the carrier unless evidence of loss is confirmed.

Refusal of Service

At Oxies Body Jewellery, we strive to provide a respectful and fair shopping experience.

We reserve the right to refuse or cancel orders at our discretion, including in cases involving:

• Policy misuse
• Fraudulent activity
• Abusive communication
• Repeated chargebacks

This ensures we maintain a safe and fair environment for all customers.

Discount Code Terms & Conditions

• Discount codes must be applied at checkout.
• Codes cannot be added after purchase.
• Discounts cannot be combined with other promotions or offers unless stated otherwise.
• Free shipping thresholds apply after discount has been applied.