Delivery and Shipping Policy

Oxies Body Jewellery UK
Last updated: 29 August 2026

We deliver to UK addresses only. Every order is Sterilised, sealed, packed and posted from within the UK, and every order is sent tracked.

UK delivery

Working days exclude weekends and UK public holidays. Free delivery is applied automatically at checkout once your order total, after any discounts, is over £25.

Do you ship outside the UK?

No. We currently deliver to UK addresses only and checkout will not accept an address outside the United Kingdom.

Order processing and dispatch

• Orders are processed Monday to Friday.
• Every order is dispatched within 1 working day of payment being received.
• You will receive an order confirmation email when you order and a dispatch email with your Royal Mail tracking link when your parcel is on its way.

In rare cases dispatch may be delayed by severe weather, postal strikes, carrier disruption or high seasonal demand. We always aim to send orders as quickly as possible.

Packaging

Every piece of jewellery is Sterilised and sealed in its own pouch, then packed securely for the post so it arrives protected and ready to wear.

Delivery addresses

Orders are shipped to the exact address given at checkout, so please make sure your address, postcode and contact details are complete and correct.

We cannot amend a delivery address once a parcel has been dispatched. If a parcel is returned to us because of an incorrect or incomplete address, you will be asked to pay the postage for redelivery. We are not responsible for parcels signed for by anyone other than the named recipient.

Order cancellations

If you need to cancel or change an order, contact us within 1 hour of purchase. Because we dispatch within 1 working day, cancellation requests after that cannot be guaranteed, and once an order has been dispatched it cannot be cancelled.

Delays and lost parcels

Once a parcel is handed to Royal Mail, delivery is outside our direct control. Please check the tracking link in your dispatch email first.

If your order has not arrived within 10 working days of the estimated delivery date, contact us and we will open an investigation with Royal Mail. Parcels confirmed as lost or stolen qualify for a replacement or store credit. Refunds are not issued for parcels marked as delivered by the carrier unless loss is confirmed.

Refusal of service

We aim to give every customer a respectful and fair shopping experience. We reserve the right to refuse or cancel orders at our discretion, including in cases of policy misuse, fraudulent activity, abusive communication or repeated chargebacks.

Discount codes and multi-buy

• Buy 2 items and save 25%, or buy 3 or more and save 40%. The multi-buy discount is applied automatically in your basket.
• Discount codes must be applied at checkout and cannot be added after purchase.
• Discounts cannot be combined with other promotions or offers unless stated otherwise.
• The free delivery threshold applies to your order total after discounts.

Need help?

Email enquiries@oxiesbodyjewellery.co.uk with your order number. You can also find quick answers on our FAQ page.