Returns and Refund Policy

Oxies Body Jewellery UK
Last updated: 29 August 2026

We want you to be happy with every piece of Oxies jewellery, whether it is a septum clicker, a labret stud, a barbell or a belly bar. If you are not, we offer a simple 30-day return policy. This policy applies to all orders, which are delivered to UK addresses only.

30-day return policy

You have 30 days from the date of delivery to request a return.

To be eligible for a return, items must be:

• unused and unworn
• in their original, unopened Sterilised pouch with the seal intact
• accompanied by your order number as proof of purchase

For hygiene and safety reasons we cannot accept returns of piercing jewellery where the seal has been broken, unless the item is faulty.

Refunds are issued to your original payment method once the returned item has been received and inspected. The original delivery charge is non-refundable and will be deducted from your refund.

How to return your jewellery

Step 1: contact us

Email enquiries@oxiesbodyjewellery.co.uk with your order number and the reason for the return.

Step 2: send your return

We recommend Royal Mail 48 Tracked or an equivalent tracked and insured service. Send returns to:

Oxies Returns
331 Golden Hillock Road
Sparkbrook
Birmingham
B11 2QL
United Kingdom

Please email your tracking number to us after posting. Return postage is the customer's responsibility.

Hygiene and sealed pouch policy

Because body jewellery is worn inside a piercing:

• every item is Sterilised and supplied in a sealed pouch
• we cannot accept returns if the seal has been opened
• this protects all customers and complies with UK hygiene standards

This does not apply to items that are faulty, damaged or incorrect.

Faulty or incorrect items

If you receive a faulty, damaged or incorrect item, contact us within 30 days of delivery with your order number and a photo. We will offer a full refund or a replacement, whichever you prefer.

Damage caused intentionally or by misuse, such as bent hinges, altered settings or forced closures, does not qualify for a refund or replacement.

Wrong size ordered

If you have ordered the wrong size, email us with your order number as soon as possible. If the order has not been dispatched we will change it before it goes out. If it has already arrived and the pouch is still sealed, return it under the 30-day policy above and reorder the correct size.

Allergies and skin reactions

All Oxies jewellery is ASTM F136 implant-grade titanium, which is nickel free and suitable for most sensitive skin. Customers are still responsible for checking any known metal sensitivities before purchase, and Oxies Body Jewellery is not liable for allergic reactions or skin irritation resulting from product use. If unsure, consult a professional piercer or healthcare provider.

Discount codes and multi-buy refund adjustments

If your order included a discount code or the multi-buy discount, the items you keep must still meet the offer conditions. If they no longer do, the discount value will be deducted from your refund. Free delivery thresholds are also recalculated based on the items you keep.

Refund processing

Once your return has been received, inspected and approved, your refund will be issued to your original payment method. Processing time may vary depending on your payment provider.

Your legal rights

This returns policy operates in addition to your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Nothing in this policy affects your legal consumer rights.

Need help?

If you have any questions about returning your jewellery, email enquiries@oxiesbodyjewellery.co.uk. Quick answers are also on our FAQ page.